ACI Utility Offering


Today’s highly dynamic Utility business environment of increased competition, regulation, aging assets, work force and unbundling of services has actuated most Utility companies to redefine their work and asset management strategies.  We, at ACI pride ourselves on the ability to understand the business landscapes and business drivers for our Utility customers and provide innovative solutions to enhance their operational efficiencies and improve their services offerings.

Our ability to understand the business dynamics, our expertise with leading product vendors such as SAP, Maximo, MDSI, ESRI etc added to our technical capabilities and experience to seamlessly integrate Asset and Work management systems with GIS, Field Force systems, Network Analysis have helped us develop and maintain longstanding relationships with our customers.  Our services are built on the lessons learned from our association with multiple customers in the Utility industry.

Our Current Utility industry offerings include:


Customer Relationship and Billing - Learn More

  • IS – U CCS implementation and support
  • Legacy CIS / IS – U integration, support & maintenance
  • Metering / profiling of customer base
  • Strategic pricing analysis & profitability analysis
  • Customer relationship management & call center support
  • Billing & electronic bill presentment & payment
  • Credit analysis & accounts receivable
  • Remittance processing
  • Financial reporting & collection programs
  • Forecasting, scheduling and settlement

Enterprise Asset and Work Management - Learn More

  • Asset information capture, storage, ownership, analysis, reporting
  • Scheduling work requests more efficiently, track equipment and materials
  • Forecast usage of resources and provide financial reporting
  • Automate business processes to initiate, track, design, estimate, schedule, construct and close work requests

Other Enterprise Services - Learn More

  • Finance / accounting
  • Procurement
  • Human resources
  • Management information systems
  • Business intelligence

Support and Ongoing Maintenance

  • Portfolio Management
  • Enhancements
  • Support and Maintenance
  • Performance Improvement
  • Bug Fixes and Support
  • Release management